How to Fix Error “0x800CCC92” When Getting POP Mail from Outlook: A Detailed Guide

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Microsoft Outlook, when configured with a POP email account, creates a Personal Storage Table or PST file to store all the mail items. When Outlook fails to authenticate or connect with the POP mail server for any reason, users may encounter the error 0x800CCC92. This error prevents the users from sending/receiving emails, which can impact their email communication. In this guide, we will understand the reasons that can trigger this error and mention the solutions to troubleshoot and resolve it.

Reasons for Outlook Error 0x800CCC92

Below are some reasons that can lead to the error 0x800CCC92 in Outlook:

  1. Incorrect or outdated username or password can lead to authentication failure and error
  2. Corrupt or damaged PST file
  3. Outdated or incorrect POP mail server settings
  4. Multiple failed login attempts due to wrong credentials
  5. Conflict with antivirus or firewall app on the system
  6. Oversized PST file
  7. Damaged or corrupt Outlook profile
  8. Less secure app option is disabled in Gmail (if using Gmail POP email account)
  9. The account is connected or being accessed from multiple devices exceeding the limit

Solutions to Fix Outlook Error 0x800CCC92

Below are the solutions that you can follow to troubleshoot and resolve the error. 

Solution 1: Check POP Email Account Credentials

It’s possible that you may be entering wrong or outdated password (the password has expired). One of the most basic solutions is to properly validate and verify the email login credentials. To check the credentials, 

  1. Open Outlook and go to File > Account Settings > Account Settings.
  2. Click the Email tab, choose your POP email account (with which you are having trouble), and click Change.
  3. Then, check your username and password. Make sure they are entered correctly. In case you’ve recently changed the password on any of the devices, update it here. If not sure, reset the password or contact the administrator to help you generate a new password. 

Solution 2: Reconfigure POP and SMTP Server Settings

Incorrect server settings can also prevent Outlook users from authenticating with the POP mail server and lead to 0x800CCC92 error. Follow these steps to check and reconfigure the POP email account settings. 

  1. In Outlook, go to File > Account Settings > Account Settings.
  2. Select your email account and click Change.
  3. Make sure that the Incoming mail server (POP3) and Outgoing mail server (SMTP) settings are correct and match those provided by your administrator or email service provider.
    • For example, common settings are:
      • Incoming server (POP3): pop.mailprovider.com
      • Outgoing server (SMTP): smtp.mailprovider.com
      • Ensure that SSL encryption is enabled for both incoming and outgoing connections (if required by your mail provider).
  4. Check the Port numbers:
  1. For POP3: Port 995 with SSL encryption.
  2. For SMTP: Port 465 or 587 with SSL encryption.
  3. After ensuring everything, click Next and test the new settings. 

If the settings are correct, Outlook should now connect to the mail server successfully. 

Solution 3: Disable Antivirus and Firewall Temporarily

Antivirus and other security apps, such as firewall, are known to cause conflict and issues with Outlook that could lead to connectivity issues, leading to the error 0x800CCC92. In such cases, you can temporarily disable these security apps to diagnose the issue. Here’s how:

  1. Open your antivirus or firewall program.
  2. Find the option to disable real-time protection and the firewall temporarily.
  3. Once disabled, open Outlook and click on the Update Folders option under the Send/Receive tab.
  4. If synchronization or folder update finishes, the error is resolved. Then, add Outlook and your mail server details to the antivirus and firewall’s exclusion list. 
  5. Once this is done, you can re-enable the protection by turning on the firewall and real-time protection. 

Solution 4: Remove POP Email Account from One or More Other Devices

If there’s a limit set by the administrator on the number of devices you can login simultaneously, it can lead to authentication failure or lead to the 0x800CCC92 error. The solution is to log out from other devices where you have signed in using the same POP email account. Then, try again on your system where you currently want to log in. 

Solution 5: Update Outlook 

Outdated Outlook may have some bug or missing feature that might be causing authentication failure or connectivity issues. Thus, you can check and update the Outlook by following these steps: 

  • Open Outlook and go to File > Office Account > Update Options.
  • From the available options, choose Update Now.
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  • If a new update is available, Outlook will start a wizard and download the latest updates. You need to complete the update wizard.

Solution 6: Create a New Profile

Sometimes, corrupt and damaged Outlook profile can also lead to authentication failure as credentials saved in the profile may have been altered or damaged. To overcome this, create a new profile in Outlook and add the POP email account under the profile. Here’s how:

  • Open the Control Panel, go to User Accounts, and click Mail.
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  • In the Mail Setup dialog box, click the Show Profiles button.
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  • Click Add, type any name for this profile, and click OK to create a new profile.
  • Then, follow the sign-in wizard and prompts to configure your email account in the new profile.
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  • Finally, set the new profile as the default one if there are more profiles. Select “Always use this profile” and click Apply > OK.

Solution 7: Repair the PST File 

Sometimes, the error can occur when the PST file is corrupt. As a result, Outlook fails to store new mail items or read from the PST file. In such a case, you can try repairing the PST file. For this, you can use the Inbox Repair tool or Scanpst. Here are the steps to repair the PST file:

  1. Find the Scanpst.exe file on your computer. It is usually located in the MS Office installation directory: C:\Program Files\Microsoft Office\root\OfficeXX\
  2. Once found, launch Scanpst.exe and then choose the PST file associated with your POP email account with which you are having issues or encountering the error 0x800CCC92.
  3. Then, click Start to begin scanning the PST file for errors.
  4. If any errors or inconsistencies are found, click Repair to fix them.

Once the repair process is complete, open Outlook and check if the 0x800CCC92 error has been resolved.

If Scanpst fails to repair the PST file, then your PST file could be severely corrupt. In such a case, you can use an advanced Outlook PST repair tool, such as Stellar Repair for Outlook. It is a powerful PST repair tool that can repair severely corrupted PST files without any file size limitations. It can extract all the mailbox items, like emails, attachments, calendars, contacts, etc. from the PST file and save them in a new PST file. It can also recover deleted emails from the corrupted PST file. The Outlook PST repair tool supports MS Outlook 2021, 2019, 2016, and earlier versions.

Conclusion

The error code 0x800CCC92 in Outlook may occur due to several reasons. However, by following the solutions discussed in this guide, you can quickly troubleshoot and resolve the error. In case the PST file is corrupted, then repair it using the built-in Inbox Repair Tool or SCANPST. If it fails to fix the issues in PST file, you can use a Outlook PST file repair software, such as Stellar Repair for Outlook.